QUALITY POLICY

Fire OPS SA Pty (Ltd) and Fire OPS SA NPC collectively known as Fire OPS SA, or FOSA for short is committed to operating under the ISO 9001 Quality Management system. The management takes on the responsibility for implementation of the quality policy through conscious participation of all employees in order to achieve the set targets.

Fire OPS SA is dedicated to maintaining a leading market position in private emergency services delivery and customer satisfaction.

Fire OPS SA’s mission is carried out by the responsible involvement of its employees and suppliers so ensuring complete customer satisfaction.

Fire OPS SA will ensure innovative and reliable services to its customers that will comply with Statutory and Regulatory requirements and National and International standards.

The foundation of maintaining and improving FOSA work quality is as follows:

  • Exceed customer needs and expectations by delivering quality services on time and within budget.
  • Develop and maintain a partnership with suppliers based on product quality, mutual respect, and benefits.
  • Invest in Skills development and recruitment of the highest standard.
  • Invest in Research of equipment, Strategies, and tactics.
  • Outline quality objectives to all employees in a clear and understandable way to cultivate and maintain commitment and improvement, and professional growth.
  • Provide and promote a safe work environment and practices to all employees.
  • FOSA is committed to operating under the ISO 9001 Quality Management system. The management takes on the responsibility for implementation of the quality policy through conscious participation of all employees in order to achieve the set targets.

Chief Executive Office Wynand Engelbrecht